Privacy Policy

1. Who We Are

Valayada Gardens is a nature-themed resort located in Calicut, Kerala. This Privacy Policy applies to all interactions with us, including visits to our website, online bookings, and offline communications.

2. Information We Collect

a) Personal Identifiable Information (PII)

• Full name
• Email address
• Phone number
• Address (for billing or guest records)
• Government-issued ID/passport information
• Payment information (via secure gateways)
• Booking and stay details
• Guest preferences (e.g., room type, food preferences)

b) Non-Personal Information

• IP address
• Browser type and version
• Device and operating system
• Website usage data (pages viewed, time spent, etc.)
• Cookies and tracking pixels

3. How We Collect Information

• When you make a reservation through our website or third-party platforms
• When you fill out contact forms, inquiry forms, or feedback surveys
• During check-in/check-out at our property
• Automatically through your browser when you access our website
• Through social media interactions or WhatsApp conversations
• When you subscribe to our newsletter or promotional updates

4. How We Use Your Information

• Process and confirm your bookings
• Manage payments and invoices
• Communicate with you about your stay, inquiries, or special requests
• Provide personalized guest experiences
• Enhance our services and marketing efforts
• Maintain guest records for legal and tourism compliance
• Notify you about promotions, offers, or upcoming events (with your consent)

5. Legal Basis for Data Processing

• Consent – When you explicitly provide it
• Contract – To fulfill a booking or transaction
• Legal obligation – For regulatory compliance
• Legitimate interest – To improve our services

6. How We Protect Your Data

• Encrypted payment gateways (no card data stored)
• SSL protection for the website
• Access controls and password protections
• Data minimization and purging of outdated records
• Staff training on privacy practices

7. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share it with:

• Authorized employees for operations
• Payment processors
• Law enforcement agencies (if required)
• IT service providers (hosting, security, email services)

All vendors are bound by confidentiality agreements.

8. Cookies & Tracking Technologies

We use cookies to:

• Enhance your experience
• Remember your preferences
• Monitor site traffic
• Improve marketing campaigns

You can manage cookie settings in your browser. Continued use implies consent.

9. Data Retention Policy

• We retain data only as long as necessary
• To meet legal and regulatory obligations
• For a maximum of 3 years after last interaction

You can request early deletion, subject to laws.

10. Your Rights Under the Law

• Right to Access
• Right to Rectify
• Right to Erasure
• Right to Withdraw Consent
• Right to Object
• Right to Data Portability

To exercise rights, email us at: vayladagardens@jkrgardens.com

11. Third-Party Links

Our website may contain external links (e.g., Instagram, booking platforms). We are not responsible for their privacy policies. Please review them individually.

12. Children’s Privacy

We do not knowingly collect data from individuals under 18. If you believe a minor’s data was submitted, please contact us for removal.

13. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with a new "Last Updated" date. Please check this page periodically.

14. Contact Us