Reservation & Cancellation Policy
At Valayada Gardens, we strive to provide an exceptional experience to all our guests. We understand that plans can change, and our cancellation policy is designed to be fair while allowing us to manage our resort operations efficiently
1. Reservation Policy
- Bookings are confirmed upon receipt of at least 50% advance payment.
- Full payment is due upon arrival unless otherwise agreed.
- Check-in time: 2:00 PM | Check-out time: 11:00 AM
2. Cancellation & Refund Policy (Individual Bookings)
| Cancellation Period Before Check-In | Refund Eligibility |
|---|---|
| 10 days or more | 100% refund of advance |
| 5 to 9 days | 50% refund of advance |
| Less than 4 days | No refund |
| No-show / Early departure | No refund |
3. Group & Event Bookings
- For bookings of 3 or more rooms, or for private events, the following applies:
- 30+ days before check-in: Full refund
- 15–29 days: 50% refund
- Less than 15 days: No refund
4. Peak Season & Festival Bookings
- During peak periods (Onam, Christmas, New Year, etc.), all advance payments are non-refundable.
- Rescheduling or cancellations are subject to availability and discretion of the management.
5. Date Modifications
- One-time date change allowed if requested at least 7 days in advance.
- Subject to availability and rate differences, if any.
6. Force Majeure
- In case of unavoidable situations like natural disasters or government restrictions, bookings can be rescheduled without penalty (subject to availability).
7. Refund Timelines
- Refunds (where applicable) will be processed within 7–10 business days to the original payment method.
- Any payment gateway or processing charges are non-refundable.
8. How to Cancel
All cancellation or modification requests must be made in writing and sent to:
📧 vayladagardens@jkrgardens.com
We appreciate your cooperation and look forward to welcoming you soon to Valayada Gardens – Calicut’s Hidden Paradise.